Terms and conditions

TERMS OF USE

CONSENT

Welcome! We appreciate your interest in AGUA by Agua Bendita. We invite you to review our website’s terms and conditions, and if you have any dispute regarding them, please proceed to leave the website as soon as possible.

By visiting co.aguabyaguabendita.com and/or purchasing something, you agree and consent to these Terms & Conditions (Terms of service), along with our personal data treatment (Privacy Policy), which includes the general terms on how the transactions are made once there is a purchase through this website.

Any customer under the age of 18 must inform their parents or legal guardians. Every registry and usage inside the website must be done by a representative agreeing to the legal regime and shall share his opinion before giving authorization on managing or giving any sort of personal information.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that your parents or legal guardians and you have given us your consent to allow any of your minor dependents to use this site.

We invite you to review our terms and conditions, and if you have any dispute regarding them, please proceed to leave the website as soon as possible.

 

INTRODUCTION

For effects of the information contained in these Terms and Conditions, hereinafter the terms “platform” and “website” shall be understood as co.aguabyaguabendita.com; “The User” shall be understood as any person who enters and navigates co.aguabyaguabendita.com, purchase any items or create an account and a password by their own means and “AGUA by Agua Bendita” a reference to Agua Bendita SAS.


The regulation applicable to these Terms and Conditions is the United States law, being this platform mainly addressed to residents located within the American territory.

AGUA by Agua Bendita reserves the right at any time to modify or discontinue this platform service and shall not be liable to the user or to any third-party for any modification, price change, suspension or discontinuance of the Service.

MODIFICATION AND UPDATE OF TERMS AND CONDITIONS

These terms and conditions are subject to change without previous notification, and shall be applicable from the moment of its publication on our website. AGUA by Agua Bendita reserves the right, at our sole discretion, to update, change or replace any part of these Terms and conditions.

Consequently, it is the User's responsibility to check and read the platform’s “Terms and conditions” (this page) and “Privacy Policy” (click here) every time the User either visits or makes a transaction on the platform.

The user’s continued use or access to this website and services following the posting of any changes to these Terms and conditions constitutes acceptance of those changes.

ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on the platform that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. AGUA by Agua Bendita reserves the right to correct any errors, inaccuracies or omissions by mistake, and to change or update information if it is inaccurate, at any time and without prior notice (including after an order has been submitted).

AGUA by Agua Bendita undertakes no obligation to update, amend or clarify information in the platform service or on any related website, including, without any limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

INDEMNIFICATION

The User agrees to indemnify, defend and hold harmless AGUA by Agua Bendita and any subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of the User breach of these Terms and conditions or the documents they incorporate by reference or the User violation of any law or the rights of a third-party.

SEVERABILITY

If any provision of these Terms and conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

DISCLOSURE

AGUA by Agua Bendita may disclose your personal information if it is required by law to do so or if the User has violated these Terms and conditions.

The User acknowledges and agrees that AGUA bAgua Bendita may preserve the User access and inquiry information, and use that information if required by law or in a good faith belief that preservation, use, or disclosure of such access and inquiry information is reasonably necessary to (a) comply with a legal process; (b) enforce this User Agreement, (c) respond to claims that any Materials violate the rights of third parties; (d) respond to requests for service; or (e) protect the rights, property or personal safety of AGUA by Agua Bendita, its users and the public.

PERSONAL INFORMATION

The User submission of personal information through this platform is governed by our Privacy Policy. To view The User's rights under the California Consumer Privacy Act, and our Privacy Policy, click here

CONTACT INFORMATION

For effects of the platform usage, personal information, purchasing, or any kind of request intended directly to Agua Bendita SAS, the User can reach out to the following:

• Email: care@aguabyaguabendita.com
• Address: Calle 2 sur # 32 - 54 El Poblado - Medellín, Colombia

 

USER OBLIGATIONS

PLATFORM USAGE

The platform is a space made available by AGUA by Agua Bendita in order to inquire and get knowledgeable of the company’s brand products, so that Users may acquire them through a remote sale on the platform. Hence, the User shall be bound to use the contents in a diligent, correct, and licit manner and the User specifically commits not to be involved in the following practices:

1. To use the platform contents in a way contrary to the law, the ethics, and the generally accepted good customs or public order.

2. To reproduce, copy, represent, publish, employ, distribute, transform or modify the platform contents, otherwise conduct disposal or exploitation actions against the contents through any procedure or against any total or partial support.

3. To suppress, elude or manipulate the “copyrights” and all other intellectual property rights data owned by AGUA bAgua Bendita or its holders which may be incorporated to the contents, as well as technical protection devices or any other information mechanisms which may include platform contents.

4. To employ or use the contents and, specifically, any type of information obtained through the platform or the products to distribute, disclose, send, modify, reject or report publicity or contents of the platform with the purpose of making direct sales or other business purposes; to refrain from marketing or disclosing in any way such information and products which have been made available for the users within the platform. Consequently, the User shall be entitled to download any material herein published exclusively for personal purposes but making relevant citations of sources.

5. To employ the platform and products offered on the platform for illicit purposes contrary to provisions of these Terms and Conditions, regulations in force, AGUA bAgua Bendita’s rights, or third parties' rights. Likewise, any use which may damage, destroy, overload, or deteriorate the Platform or impede the regular use of the same by the Users is prohibited for damaging AGUA by Agua Bendita’s rights or the interests of third parties or AGUA by Agua Bendita or that may otherwise damage, destroy, overload or deteriorate the platform and the sale of AGUA bAgua Bendita’s products or impede the regular use of the same and the sale of products by the Users.

6. To use fraudulent information; to impersonate; to provide false or modified information for the creation of users and passwords intended to generate the purchase of products on AGUA bAgua Bendita’s platform.

PRODUCT MAINTENANCE

AGUA by Agua Bendita advises the User about the washing and maintenance instructions printed on the product labels. AGUA by Agua Bendita shall not take any responsibility for damages resulting from the improper handling and use of the products, including the use of incorrect maintenance methods.


PRODUCTS AND SERVICES

AVAILABILITY

Certain products or services may be available exclusively online through the website. AGUA by Agua Bendita reserves the right to limit the quantities of any offered products or services and to discontinue any product at any time. All product descriptions and pricing are subject to change at any time without notice.

AGUA bAgua Bendita reserves the right but is not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. This may be exercised on a case-by-case basis.

AGUA by Agua Bendita only warrants the quality of any products, services, information, or other material that is purchased or obtained on this platform.

COLORS

AGUA by Agua Bendita has done everything to show to the User the most reliable and precise colors on the products. Nonetheless, these may differ depending on which screen or device the User is viewing the platform’s products. Some small color variations or other types of minor variations may occur on the offered products, resulting from the different image and display acquisition technologies or from other technical reasons. AGUA by Agua Bendita does not take any responsibility for such variations and deviations.

PRICES, OFFERS, AND DISCOUNTS

AGUA by Agua Bendita reserves the right to determine the price of the products and make changes to them without prior notice. Still, the amount applicable to the User's order will be the published price at the checkout. Once the User makes the payment, the order is accepted.

Prices are expressed in COP (Colombian Pesos). and taxes are already included in the price expressed within the platform information. AGUA by Agua Bendita reserves its right to make changes of prices and products before any order is placed by the User. Once the User has placed his order, Agua by Agua Bendita shall be bound to keep the purchase conditions set forth at the time the purchase was generated on the platform. Agua by Agua Bendita reserves its right to change, limit or terminate special offers at any time.

AGUA b
y Agua Bendita does not offer a price adjustment on purchased items whose price has been temporarily reduced after the transaction. Once an item has been purchased at a sale price with or without a discount code, there will be no changes on its price or refunds of the difference between the price paid and the new one that would have been published, after its payment.

AGUA by Agua Bendita charges shipping expenses that vary depending on the destination city and department. The shipping fee is expressed in the purchase summary (checkout) at the time of acquiring the product. Such shipping expenses shall be invoiced, when required, on an independent basis and shall be specified and added up to the total price of the order.

Discounts with promotional or seasonal coupons are not cumulative among them or any products with a discount already applied at the online store

Products under “Final Sale” identifications can only be exchanged for another size or item with the same price or a higher price. Refunds can only be appled under the Returns for refund (Derecho al retracto) policy (click here to see it).

TAXES

Local sales taxes are already included in the price for all Colombian territory, so taxes rates are discriminated anywhere during the purchase process. The electronic invoice the customer will receive via email does have this information. Since taxes are already applied to the product's final price, those are already included and charged to the User’s payment method.

These terms displayed are subject to change, as the taxation of online transactions is continually evolving. AGUA by Agua Bendita strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.

PRODUCT OWNERSHIP / PROPERTY

Products provided shall remain the exclusive property of AGUA by Agua Bendita until the User has completely paid all the charges due in virtue of any remote purchase-sale agreement subscribed with us, including payment of shipping costs and all other expenses associated with the online purchase-sale agreement.

The purchased products will be the User’s property once the order is physically delivered to the User’s address provided in the purchase.

In case the User provides a wrong delivery address, AGUA by Agua Bendita is not responsible for orders that get lost due to the customer's providing an incorrect shipping address. If the mistake is reported on time, AGUA by Agua Bendita will make everything possible to re-route the order to the correct address, which depends entirely on the carrier (Coordinadora). AGUA by Agua Bendita will not be held liable if this isn't possible or the package ends up being delivered to the original address provided by The User.

 

PAYMENT, PURCHASING AND ORDER HANDLING

PAYMENT METHODS

AGUA by Agua Bendita offers the following payment methods:
• PSE 
• Visa 
• MasterCard
• American Express 
• Discover Network (including Diner's Club) 

All Payments are operated through Mercado Pago. AGUA by Agua Bendita does not accept checks, cash, money orders, or COD as payment. It should be expressed that the User, at the time of paying the purchase through a credit card, uses and accepts Shopify Payment’s terms of service which can be found here.

When the User purchases through Mercado Pago, after presenting the purchase summary during the sale process, shall leave AGUA by Agua Bendita’s platform for a short time- period, and then access it again when the User gets to know the payment status (rejected or approved). The customer should register on the Mercado Pago platform, and once registered, the customer should be able to make a purchase. During this entire period, the applicable terms and conditions to the payment transaction (personal data for processing the payment, such as the credit card number, among others) that shall govern are the ones from the third-party payment platform, which can be validated directly on their websites:

Mercado Pagowww.mercadopago.com.co/ayuda/terminos-condiciones-de-uso_1841

After the payment is completed, the customer will be redirected again to co.aguabyaguabendita.com and the order will be confirmed.

LEGALIZATION OF ORDERS

Once the payment has been confirmed, AGUA by Agua Bendita shall send the User an email confirming the detailed information of the purchase and the order number. This email represents the order has been legalized, received, and that it is soon to be processed. The User shall later receive a notification email updating the order status and the shipping tracking number.

By completing the payment and purchase, the User accepts the product’s paid price. AGUA by Agua Bendita will not be responsible for discount/coupon codes not applied by the User when placing the order. Once the purchase has been legalized, AGUA by Agua Bendita will not modify the purchase amount/paid price nor later apply coupon/discount codes.

SHIPPING AND DELIVERIES

To see all the information related to shipping, deliveries, order modifications and order cancellatons, please check the full policy here

 

WARRANTIES AND RETURNS

To see all the information related to returns, exchanges, warranties, incomplete/incorrect orders, or refunds, please check the full policy here.

 

CURRENT OFFERS AND PROMOTIONS

CURRENT ONLINE OFFERS AND PROMOTIONS

None one of the current offers are combinable with other discounts, promotions, Sale events or any other offer. The value of the offers can never be redeemable for cash and cannot be applied to previous purchases.

• Pareo Gift: applies only to purchases in our Colombia Online store (co.aguabyaguabendita.com). 1 pareo will be given to the customer for free on orders equal or greater than $1.000.000 Colombian Pesos on full-price items. The pareo will be automatically included at checkout, and it does not apply for any kind of exchange. This promotion is valid from October 4th 2024 to October 24th 2024 or until supplies last, whichever comes first. This promotion is not valid for purchases on discounted products (Sale). 

• Pareo Gift: 
applies only to purchases in our Colombia Online store (co.aguabyaguabendita.com). 1 pareo will be given to the customer for free on orders 
equal or greater than $1.500.000 Colombian Pesos on full-price items. The pareo will be automatically included at checkout, and it does not apply for any kind of exchange. This promotion is valid from September 27th 2024 to October 3rd 2024 or until supplies last, whichever comes first. This promotion is not valid for purchases on discounted products (Sale). 

• Subscription: 
for filling out our Newsletter form, receive a 10% discount in your next purchase. Code available for single use only. Offer valid for 30 days from the moment you receive the email with the code, for your next purchase in the Online Store (co.aguabyaguabendita.com). Only one code is allowed per client. The discount is not redeemable for cash and does not apply to previous purchases. It can be combined with other offers or discounts. Exclusive for new clients. 

• Sale: 
up to 70% discount on selected references. AGUA by Agua Bendita makes available to its customers a promotional incentive called "Sale" available in the online store co.aguabyaguabendita.com . The garments that qualify for the benefit will be found only under the "SALE" category (co.aguabyaguabendita.com/collections/sale). The discount is already applied to the price of each garment. Availability will be indicated in each product by selecting the size and including it in the cart. This incentive can’t be accumulated with other discounts or promotions. Expenses and costs associated with the purchase, such as taxes, deductions, and withholdings, will be covered by the customer, and it will be informed at the time of checkout. In case of warranties, the value paid for the garment will be recognized. Not combinable with other discounts or promotions in store. All items in this category and/or marked as "Final Sale" are not available for returns, exchanges or refunds